SHASTA GAS PROPANE, INC.
Shasta Gas Propane Inc. BBB Business Review
Industry Terms

Employees

Customer Service Representative
The Customer Service Representative is the employee that you will probably interact with the most. They are the ones who answer the phones, dispatch drivers, process invoices, and post payments to your account. In other words, they run the office.

Delivery Driver
The delivery driver is the individual who is responsible for the delivery of propane to your home. Along with driving the delivery vehicle, their responsibilities include installing the propane tank, monitoring your fuel usage and automatically scheduling your deliveries. They are the backbone of our company, and do all they can to make sure you never run out of gas.

Account Classification

Keep Full Customer
If you choose this option, you never have to worry about how much gas is in your tank. Our Delivery Driver will check the fuel in your tank and make a delivery as needed. Should you run out of gas, provided your bill is paid, it is our responsibility to supply you with fuel within 24 hours of your call.? Otherwise it will be delivered on the next scheduled delivery after payment is received.

Will Call Customer
Requires you to check the fuel in your tank and call us to request a fuel delivery. You must give us seven (7) working days notice when requesting a delivery. Some customers opt for the "will call" status because of their financial situation or perhaps because they own the tank. However, this delivery method often results in the tank running completely out of gas because the level was not monitored close enough. It should also be noted that if a "will call" customer runs out of gas, there will be additional charges on the invoice. If an emergency call is required, a special delivery fee will be assessed. In addition, an out-of-gas call may result in a "restart" to the delivery system. This process includes shutting off all of the appliances, doing a leak check of the system and then re-lighting all the appliances. The cost for performing this "out-of-gas procedure" will be passed on to the customer.

Customer Owned Tank
Some of our customers choose to purchase their propane tanks to avoid paying yearly tank rent. If you are interested in purchasing your propane storage tank, simply give us a call.

Equipment

Gas Supply Valve
The gas supply valve is the main valve used to control the gas supply to your home. For details on how to turn off your gas supply valve, visit our Emergency Procedures page.

Regulator
This safety device is designed to regulate the gas pressure to your home. Through a series of springs and diaphragms, pressure is reduced and evenly supplied to your appliances. It is recommended that you replace your regulator every 15 years or when it has been removed from service for any extended period of time.

Pigtail
This is the copper tubing used to connect your storage tank to the regulator. It is often referred to as a pigtail due to the coiled shape it takes when installed.

Pressure Relief Valve
Much like a regulator, a pressure relief valve is designed to regulate pressure. However, instead of maintaining supply pressure to your home, its job is to control excess pressure in the propane storage tank and/or piping. When excess pressure builds inside, the relief valve opens to vent this pressure to the atmosphere. Once this pressure is relieved the valve automatically closes.

Cylinder
Propane cylinders come in many shapes and sizes. They can be horizontal or vertical, made out of steel or aluminum. The most common use for a propane cylinder is on a gas grill, but they are also used when it is necessary to provide fuel in a portable manner, like on a forklift or a travel trailer. Under most circumstances, propane cylinders are refilled at a resale fuel dispenser.

Fuel Storage Tank
This is the propane tank that is used to supply your propane to your home. These storage tanks come in different sizes and shapes. They can be installed aboveground, or in certain situations, belowground. Most of our customers lease these tanks for a nominal tank rental fee. If you are a routed customer, your tank is automatically filled and sized based on your usage.

Tank Fuel Gauge
Propane tanks have a gauge under the lid that display the amount of fuel remaining. It reads in percentage of the tank remaining and not in gallons. For example, if the gauge reads 50, then there is 50% of the tank remaining. If you had a 250-gallon tank, you would have approximately 125 gallons of propane still in your tank.

       
Phone numbers: 530-365-3793 or 1-888-880-4GAS(4427)
Monday thru Friday
7:00 a.m. - 5:00 p.m.

Holiday Schedule
Contact Shasta Tanks for refurbished / rebuilt propane tanks
     
 
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