Customer Service Representative
The Customer Service Representative is the employee that you will probably
interact with the most. They are the ones who answer the phones, dispatch
drivers, process invoices, and post payments to your account. In other
words, they run the office.
The delivery driver is the individual who is responsible for the delivery
of propane to your home. Along with driving the delivery vehicle, their
responsibilities include installing the propane tank, monitoring your
fuel usage and automatically scheduling your deliveries. They are the
backbone of our company, and do all they can to make sure you never run
out of gas.
Keep Full Customer
If you choose this option, you never have to worry about how
much gas is in your tank. Our Delivery Driver will check the fuel in your
tank and make a delivery as needed. Should you run out of gas, provided
your bill is paid, it is our responsibility to supply you with fuel within
24 hours of your call.? Otherwise it will be delivered on the next scheduled
delivery after payment is received.
Will Call Customer
Requires you to check the fuel in your tank and call us to request a fuel
delivery. You must give us seven (7) working days notice when requesting
a delivery. Some customers opt for the "will call" status because
of their financial situation or perhaps because they own the tank. However,
this delivery method often results in the tank running completely out
of gas because the level was not monitored close enough. It should also
be noted that if a "will call" customer runs out of gas, there
will be additional charges on the invoice. If an emergency call is required,
a special delivery fee will be assessed. In addition, an out-of-gas call
may result in a "restart" to the delivery system. This process
includes shutting off all of the appliances, doing a leak check of the
system and then re-lighting all the appliances. The cost for performing
this "out-of-gas procedure" will be passed on to the customer.
Customer Owned Tank
Some of our customers choose to purchase their propane tanks
to avoid paying yearly tank rent. If you are interested in purchasing
your propane storage tank, simply give us a call.
Gas Supply Valve
The gas supply valve is the main valve used to control the gas
supply to your home. For details on how to turn off your gas supply valve,
visit our Emergency Procedures page.
This safety device is designed to regulate the gas pressure to
your home. Through a series of springs and diaphragms, pressure is reduced
and evenly supplied to your appliances. It is recommended that you replace
your regulator every 15 years or when it has been removed from service
for any extended period of time.
This is the copper tubing used to connect your storage tank to
the regulator. It is often referred to as a pigtail due to the coiled
shape it takes when installed.
Pressure Relief Valve
Much like a regulator, a pressure relief valve is designed to
regulate pressure. However, instead of maintaining supply pressure to
your home, its job is to control excess pressure in the propane storage
tank and/or piping. When excess pressure builds inside, the relief valve
opens to vent this pressure to the atmosphere. Once this pressure is relieved
the valve automatically closes.
Propane cylinders come in many shapes and sizes. They can be
horizontal or vertical, made out of steel or aluminum. The most common
use for a propane cylinder is on a gas grill, but they are also used when
it is necessary to provide fuel in a portable manner, like on a forklift
or a travel trailer. Under most circumstances, propane cylinders are refilled
at a resale fuel dispenser.
Fuel Storage Tank
This is the propane tank that is used to supply your propane
to your home. These storage tanks come in different sizes and shapes.
They can be installed aboveground, or in certain situations, belowground.
Most of our customers lease these tanks for a nominal tank rental fee.
If you are a routed customer, your tank is automatically filled and sized
based on your usage.
Tank Fuel Gauge
Propane tanks have a gauge under the lid that display the amount
of fuel remaining. It reads in percentage of the tank remaining and not
in gallons. For example, if the gauge reads 50, then there is 50% of the
tank remaining. If you had a 250-gallon tank, you would have approximately
125 gallons of propane still in your tank.